HOW TO MANAGE AN OWING CUSTOMER
HOW TO MANAGE AN OWING CUSTOMER T here is nothing worse than an owing customer. It can be very bad for your morale as a 'logipreneur' and can get quite frustrating. Here are a few tips to help you deal with them: Have the right mindset : The right mindset cannot be overemphasized as people that owe can come up with a ton of excuses. Be committed to getting all your money from the client. Be friendly but professional and remain firm. If you are not good at negotiating get someonelse on your team to do it for you such as the accountant. Leave sentiments out of it. Follow up : Have a system for following up with customers that are 3days, 1 week and 1month late and stick to it. Do not let late payments slide because you do not want to be confrontational. Send reminder emails or letters before and after the due payment date and also give them the option of calling you to discuss any discrepancies in their invoice. Make that phone call : After the reminder via email or letter, pic...